Privacy Policy
Last Updated: Mar 2024
Welcome to OmniWorld Pte Ltd (“we,” “us,” or “our”). We respect your privacy and are committed to protecting it through our compliance with this Privacy Policy.
This Privacy Policy describes how we collect, use, disclose, and protect your information when you use our omnichannel platform, including our website, mobile applications, APIs, and integrations with third-party services such as Facebook. It also explains your choices regarding your personal data.
By using our platform, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.
1. Information We Collect
We collect different types of information to provide and improve our services:
1.1 Personal Information You Provide
- Account Information: When you sign up, we collect your name, email, phone number, username, and password.
- Business Information: If you use our services for business purposes, we may collect company name, industry, and contact details.
- Payment Information: We collect billing details, but all payments are securely processed by third-party providers.
- Communications: Messages, emails, or chat interactions with our support team.
1.2 Information We Automatically Collect
- Device Information: IP address, browser type, device model, operating system.
- Usage Data: Interactions with our platform, including pages visited, features used, and session duration.
- Cookies & Tracking Technologies: We use cookies, pixels, and analytics tools (such as Google Analytics and Facebook Pixel) to improve user experience.
1.3 Information Collected from Third-Party Services
- If you connect your account to third-party services (such as Facebook, WhatsApp, or Instagram), we may collect publicly available information and data shared through API integrations.
- Facebook data may include your profile name, page interactions, messages, and analytics (subject to Facebook’s policies and permissions you grant).
2. How We Use Your Information
We use your data for the following purposes:
- Providing Services: To create and manage your account, enable omnichannel communication, and ensure platform functionality.
- Personalization: To tailor content, improve user experience, and suggest relevant features.
- Marketing & Advertising: To send promotional emails, retarget users on social media, and measure ad performance.
- Analytics & Research: To analyze trends, track usage patterns, and improve platform performance.
- Security & Fraud Prevention: To monitor suspicious activities and prevent unauthorized access.
- Legal Compliance: To meet regulatory requirements and respond to lawful requests from authorities.
3. How We Share Your Information
We do not sell your personal data. However, we may share it under these conditions:
- With Service Providers: We use third-party vendors (e.g., hosting services, analytics providers, payment processors) that require data to operate.
- With Integrated Platforms: If you connect with Facebook, WhatsApp, or other third-party services, data sharing occurs as per their policies.
- For Legal Reasons: If required by law, government requests, or to protect rights and security.
- In Business Transfers: If we merge, acquire, or sell assets, user data may be transferred.
4. Your Choices & Rights
4.1 Access & Control Over Your Data
You can:
- Access, update, or delete your data by logging into your account.
- Opt-out of marketing communications.
- Restrict data processing or request portability.
4.2 Facebook-Specific Controls
- If you connected your account with Facebook, you can manage permissions via Facebook’s settings.
- To disconnect from our platform, visit Facebook’s Business Integration settings.
5. Data Retention & Security
- We retain data only for as long as necessary to fulfill business and legal obligations.
- We implement industry-standard security measures to protect against unauthorized access and data breaches.
6. Third-Party Links & Integrations
- Our platform may contain links to external services (e.g., Facebook, WhatsApp, Instagram, Twilio, Stripe).
- We are not responsible for their privacy practices, so review their policies before using.
7. Children’s Privacy
- Our platform is not intended for children under 13 (or applicable age in your region).
- We do not knowingly collect data from minors. If detected, such data will be deleted.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Significant changes will be notified via email or platform alerts. Please review it regularly.
9. Contact Us
If you have questions or requests regarding this Privacy Policy, contact us at:
📧 Email: [email protected]
📍 Address: 362 UPPER PAYA LEBAR ROAD
📞 Phone: 83702918
